Privacy Policy

Last updated: 28 July 2026

Trusted Digital Pty Ltd ("Trusted Digital", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, use our services or otherwise interact with us.

1. Australian privacy framework

We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, business name, job title and contact details;
• information you submit through website forms, enquiries, bookings or email;
• details about your business, marketing goals, services and project requirements;
• website usage information, device details, IP address, browser type and analytics data;
• communications and records relating to our services; and
• billing and transaction information where relevant.

Please do not send us sensitive information unless it is reasonably necessary and we have requested it.

3. How we collect information

We generally collect information directly from you, including when you complete a form, book a call, communicate with us, become a client or use our website. We may also receive information from service providers, referral partners, public sources and digital platforms used to deliver or measure marketing services.

4. How we use personal information

We may use personal information to:

• respond to enquiries and arrange consultations;
• provide, manage and improve our services;
• prepare proposals, agreements, reports and invoices;
• communicate with clients and prospective clients;
• operate, secure and improve our website;
• measure campaign and website performance;
• send relevant marketing communications where permitted; and
• meet legal, regulatory and business obligations.

5. Disclosure of information

We may disclose personal information to contractors and service providers that help us operate our business, including hosting, cloud storage, analytics, CRM, advertising, payment, accounting and communications providers. We may also disclose information where required or authorised by law, or with your consent.

Some providers may store or process information outside Australia. The locations can change depending on the provider and its infrastructure. Where overseas disclosure occurs, we take reasonable steps appropriate to the circumstances to protect the information.

6. Cookies and analytics

Our website may use cookies and similar technologies to operate, understand usage, remember preferences and measure marketing performance. More information is available in our Cookie Policy.

7. Marketing communications

Where permitted, we may send communications about our services and insights. You can opt out by using the unsubscribe option in a message or contacting us. We will process opt-out requests within a reasonable period.

8. Storage and security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure, and we cannot guarantee absolute security.

9. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity and may refuse a request where permitted by law.

10. Privacy enquiries and complaints

To ask a privacy question, request access or correction, or make a complaint, contact us at growth@trusteddigital.com.au. We will review your request and aim to respond within a reasonable period. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page with its updated date.